During times of natural disaster, we're here to help our customers and communities in need.
How we can help
Our assistance package is for personal and business customers affected by natural disasters. These could include events such as bushfires, floods, storms, droughts and tropical cyclones.
We understand our customers will have different needs. Assistance may come in the form of help with loans, insurance claims, or accessing funds.
If you need assistance please call us on XXXXXXXXXXXX or visit your local branch. Our business customers may also contact their business banker.
As natural disasters occur, we will update this page with relevant information.
We're here to help you.
Customers affected by the current floods
We understand the impact of storms and flood waters will have on our customers. An assistance package has been created to help those in need.
These include:
- Home Loan, Personal Loan and Business Loan customers can apply for relief on loans for up to three months;
- Discounted interest rates on new personal loans taken out by existing Apexio Finance Bank customers;
- Credit cards and business credit cards can apply for deferral of repayments for up to three months;
- Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity;
- No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan;
- Merchant rental fees may be waived for impacted businesses;
- Agri business customers can apply for relief on loans for up to six months.
Financial assistance
For our customers needing financial assistance, we advise you to:
- Contact your local branch;
- Your Business Banking Manager;
- Call our Mortgage Help Centre on XXXXXXXXXXXX; or
- Visit our financial difficulty assistance page.
Insurance
If you are a Apexio Finance Bank Insurance customer with a damaged home, rental building, car or other property please get in touch with us. We can help you make a claim or offer advice. To make a claim on your Apexio Finance insurance policy, please call XXXXXXXXXXXX.